Privacy Policy

Last updated: 2026

Placeholders to complete before publishing: registered company name & number, registered address, and a contact email (shown below as [COMPANY DETAILS] / privacy@acendo.ai). Update these to match the operating entity.

This policy explains how AcendoAI (“we”, “us”, “our”) collects and uses your personal information when you request a callback or contact us through this website. We are committed to protecting your privacy under the UK GDPR and the Data Protection Act 2018.

1. Who we are

AcendoAI — [COMPANY DETAILS: registered name, company number, registered address]. For any privacy question, contact privacy@acendo.ai.

2. What we collect

When you submit the callback form we collect the information you provide:

Full name
Email address
Phone number
Optionally, an indicative amount you're looking to deploy
Technical data used for ad measurement (e.g. browser identifiers such as Meta _fbp/_fbc cookies and your user-agent), where enabled

3. How we use it

To contact you for the callback you requested and to arrange a call.
To respond to your enquiry and provide information about our software.
To measure and improve the performance of our advertising (in aggregated or hashed form).

4. Lawful basis

We process your data on the basis of your consent (given when you submit the form) and our legitimate interests in responding to your enquiry and running our business. You can withdraw consent at any time by contacting us.

5. Who we share it with

We do not sell your personal data. We share it only with service providers who help us operate, under appropriate data-processing terms, which may include:

Hosting / form processing (e.g. Netlify) — to receive and store your submission.
Scheduling (e.g. Calendly / GoHighLevel) — to let you book a call.
Advertising measurement (e.g. Meta) — to measure ad performance, using hashed identifiers where possible.
Communications — tools we use to notify our team of your request and to contact you.

6. How long we keep it

We keep your enquiry data only as long as necessary for the purposes above and to meet any legal or regulatory obligations, after which it is securely deleted.

7. Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, and to data portability. To exercise any right, email privacy@acendo.ai. You also have the right to complain to the Information Commissioner's Office (ICO).

8. Cookies & tracking

Where enabled, this site may use the Meta Pixel and similar technologies to measure advertising. These set cookies (such as _fbp and _fbc) used to attribute enquiries to ad campaigns. You can control cookies through your browser settings.

9. Changes

We may update this policy from time to time. The “last updated” date above reflects the latest version.

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